✅ Eligible Items for Return/Exchange
You may request a return or exchange for the following categories, if the item is unused and in its original condition with full price back to you.
Note
if return isn't due to item problems you will pay the shipping cost.
📅 Return Timeframe
Return Period: Within 7 days from the date of purchase.
If item is defective contact us and we will help you the entire return process.
📦 Return Conditions
- Be in original packaging with all accessories/manuals.
- Be unused and free from physical damage.
- Include the original receipt with original package that has sticker.
Note
If item is damaged on receive contact us immediately and we will replace the item for you.
🛠️ Defective or Wrong Item?
If you receive a defective item or the wrong product:
- Contact us within 48 hours of receiving the order.
- We’ll arrange a free exchange or replacement after verifying the issue.
Note
Depending on item condition we will decide if it will be replaced for you or will be sent for repair to the brand official distributer in egypt.